15151 E. Alameda Parkway, fifth floor
Aurora, CO 80012
[email protected]
Kim Stuart, Director
The Communications and Marketing Department is composed of four areas: Public Relations, Creative and Distribution Services, Access Aurora and Television and Cable Services. The department ensures that city publications, news releases, electronic media and web content are clear, consistent, concise and attractive, and communicates city information accurately and purposely to the community, city employees and the media.
Public Relations
303.739.7181
Media interest is a great opportunity for the city to educate the public. The media is one of the best ways the city can get a message out on a mass scale. Excellent media relationships are built on transparency, responsiveness and credibility. When speaking with the media, the Public Relations Division demonstrates the capabilities of the city and the expertise of its employees. This helps establish public trust with the listening audience.
City Public Information Officers
Access Aurora
303.739.7000
Access Aurora is the city's main information and customer service center. The city's residents, visitors and businesses can contact Access Aurora for answers to all of their questions, a timely response to concerns and questions, and assistance with any issues they may have. Access Aurora provides many options to report code enforcement violations, ask questions, express a concern or leave a comment. Representatives are available between 8 a.m. and 5 p.m. Monday through Friday.
- Phone 303.739.7000: A live person will answer during normal business hours, or leave a message after hours
- Email [email protected]
- Use the "Contact Us" feature on the city's website
- Fax 303.739.7695
- Send us a letter with your questions, comments or concerns
Inquiries received after hours will be addressed on the next business day.
Television and Cable Services
303.739.6605
Television and Cable Services provides state-of-the-art television production facilities and equipment, program playback on channels 8, 22, 55, 880 and 881 on Comcast Cable. Programming is also available live and on-demand at AuroraTV.org. The division also provides administration of the cable television franchise with Comcast. AuroraTV offers a wide range of services that can help the city communicate more effectively with citizens, employees, businesses and other public agencies.
Creative Production & Distribution Services
303.326.8941
Creative Production Services provides a wide range of services that help city employees create attractive, well-designed publications that communicate effectively within the community. Distribution Services manages all aspects of the city's daily mail processing for approximately 97 locations among the numerous satellite locations and the Aurora Municipal Center, including the pickup, processing and delivery of business mail, mass marketing mailers, and tax and licensing statements.