Welcome to theCity of AuroraColorado

Aurora Water billing's phone is currently down. Pay-by-phone systems is still working.

Due to a system outage, our customer service department is currently unable to connect you with a live agent. If you need to make a payment, you can still use the pay-by-phone option. You can also access account information through our secure online portal at https://myaccount.aurorawater.org/login 

For emergencies and water reconnections, please call 303.739.6772.

We apologize for any inconvenience.

IF YOUR WATER SERVICE HAS BEEN DISCONTINUED AND YOU HAVE MADE A PAYMENT ONLINE OR THROUGH OUR AUTOMATED PHONE SYSTEM: 
Please call 303.739.7388 or log into your online profile and complete a Reconnect Request.

Billing Questions
303.739.7388

Payment by ACH or eCheck is free!

All credit card transactions for water bill payments now have a transaction fee of $1.95 for residential customers and $7.95 for commercial, multifamily and irrigation accounts. ACH or eCheck option will continue to be at no cost.  

Learn more about what's taking place throughout Aurora, as well as the latest news about Aurora Water by clicking on the link above. 

Want to see how Aurora's average bill compares to neighboring water providers? Click here.

Sewer usage charges are based on “winter quarter average,” which calculates average water consumption from December through February. Your usage varies from year to year, so the average is recalculated each spring. The new sewer charges are reflected on your April bill.
Winter Quarter Average Calculation Details