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As the third largest and most diverse municipality in Colorado, Aurora is committed to the accessibility of our services and our responsibility to provide them in a non-discriminatory manner. The city recognizes the importance of effective and accurate communication with the community and values equal access to our programs, services and activities. 

Language Accessibility and ASL Requests

The city of Aurora has adopted a Language Access Plan to ensure that persons with Limited English Proficiency (LEP) and persons with disabilities have meaningful access to translation and interpretation services upon request. This includes d/Deaf and Hard-of-Hearing (HoH) individuals who wish to request ASL for a city program, service or activity. Requests for language assistance services, complaints and grievances should be made to the Office of International and Immigrant Affairs at 303.739.7251 or [email protected]

Accessibility at City Facilities 

All city facilities are wheelchair accessible with entry ramps and accessible parking. If you are a person with a disability requiring other physical-access assistance at the Aurora Municipal Center, please contact Access Aurora at 303.739.7000 during business hours. If you are a person with a disability requiring physical-access assistance at city facilities other than the Aurora Municipal Center, please contact that facility directly for further information. 

Website Accessibility

Our commitment to effective and accurate communication extends to all web-based and digital communication. The city has committed to making the website and all web-based communication accessible for persons with disabilities and is working continuously to assess and remediate any inaccessible content.  

Contact us with web accessibility concerns

If you use assistive technology and the format of any material on this website interferes with your ability to access information, or if you have any suggestions or questions regarding the accessibility of our website, please contact us at [email protected]. Alternatively, users that are unable to contact the city by email and wish to inform us of an accessibility concern can contact Access Aurora by phone at 303.739.7000 or through the Federal Information Relay Service at 1.800.877.8339 for TTY/voice communication. 

To help us serve you better, please include the following information when contacting us:

  •  a description of the accessibility concern,

  • if possible, the web address where you encountered this concern,

  • the type of device (PC, laptop, phone) you were using to access the website,

  • any assistive technology you were using,

  • if the concern is with the format of the web content, and you wish to receive this material in an alternative format, please indicate your preferred format,

  • the best way to contact you to confirm that we have resolved the concern, to provide alternate format material, or to follow up for additional information.

Web browser and operating system variations

Many popular web browsers contain built-in accessibility features. Additionally, certain assistive technologies operate differently depending upon the browser and operation system and the program with which they are interacting. Please follow the links below for instructions on optimizing web browsers. The optimization accuracy of each web browser could vary from company to company and is not controlled or monitored by the city of Aurora.

Google Products accessibility (includes Chrome, Android, Gmail, Google Docs)
Microsoft Edge accessibility
Other Microsoft products accessibility (includes Windows, Teams, 365, Xbox)
Mozilla Firefox accessibility
Mac/iOS accessibility information

PDF Reader

PDF reader software is required to view and print certain documents that appear on this website. Most web browsers on desktop and mobile devices include built-in viewers for PDF documents. If necessary, however, you can download Adobe's free PDF reader software or visit PDF Accessibility Overview for additional information about Adobe's accessibility tools and resources. 

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