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Accessibility

As the third largest and most diverse municipality in Colorado, Aurora is committed to the accessibility of our services and our responsibility to provide them in a non-discriminatory manner. The city recognizes the importance of effective and accurate communication with the community and values equal access to our programs, services and activities. 

Jump to: Accessibility at City Facilities and Equal Access to Programs, Services and Activities | Facilities | Communication Aids and Requests for Modifications of Programs, Activities, Services | Language Accessibility and ASL Requests | Grievances/Complaints | Website Accessibility

Accessibility at City Facilities and Equal Access to Programs, Services and Activities

Although the ADA does not require the city of Aurora to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden, the city shall make every effort to reasonably accommodate qualified individuals with disabilities through provision of auxiliary aids, and through reasonable modifications to policies and programs, to ensure that individuals with disabilities have an equal opportunity to enjoy all of the city's programs, services and activities.

Facilities

All city facilities are wheelchair accessible with entry ramps and accessible parking. If you are a person with a disability requiring other immediate physical-access assistance at the Aurora Municipal Center, please contact Access Aurora at 303.739.7000 during business hours. If you are a person with a disability requiring physical-access assistance at city facilities other than the Aurora Municipal Center, please contact that facility directly for further information. 

Communication Aids and Requests for Modifications of Programs, Activities, Services

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service or activity of the city of Aurora, should contact the Office of Accessibility as soon as possible but no later than 48 hours before the scheduled event. There are three ways to submit a request for accommodations or complaint:

  • First, through this webform.

  • Second, you may download and fill out this PDF version of the webform. The completed PDF (Portable Document Format) form should be returned to the city of Aurora ADA Coordinator, Karlyn K. Shorb, Esq., at [email protected]. The form can also be delivered in-person or mailed to:
      Karlyn K. Shorb, MA, JD, ACTCP
      City of Aurora ADA Coordinator
      15151 E. Alameda Pkwy
      Aurora, CO 80012

  • Third, you can call or email the ADA Coordinator and request an in-person meeting to fill out the request or complaint form at:
    Phone: 303-326-8857
    Email: [email protected]

Note: The city of Aurora will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modification of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.  

Language Accessibility and ASL Requests

The city of Aurora has adopted a Language Access Plan to ensure that persons with Limited English Proficiency (LEP) and persons with disabilities have meaningful access to translation and interpretation services upon request. This includes d/Deaf and Hard-of-Hearing (HoH) individuals who wish to request ASL for a city program, service or activity. Requests for language assistance services, complaints and grievances should be made to the Office of International and Immigrant Affairs at 303.739.7251 or [email protected]

Grievances/Complaints

Complaints or grievances that a program, service or activity of the city of Aurora is not accessible to persons with disabilities, or that an individual has been discriminated against because of their disability, should also contact the city of Aurora ADA Coordinator and submit grievances via our webform, via email, or through direct phone communication with the ADA Coordinator.
There are three ways to submit a request for accommodations or complaint:

  • First, through this webform.

  • Second, you may download and fill out this PDF version of the webform. The completed PDF (Portable Document Format) form should be returned to the city of Aurora ADA Coordinator, Karlyn K. Shorb, Esq., at [email protected]. The form can also be delivered in-person or mailed to:
      Karlyn K. Shorb, MA, JD, ACTCP
      City of Aurora ADA Coordinator
      15151 E. Alameda Pkwy
      Aurora, CO 80012

  • Third, you can call or email the ADA Coordinator and request an in-person meeting to fill out the request or complaint form at:
    Phone: 303-326-8857
    Email: [email protected]

Website Accessibility

Our commitment to effective and accurate communication extends to all web-based and digital communication. The city has committed to making the website and all web-based communication accessible for persons with disabilities and is working continuously to assess and remediate any inaccessible content.  

Contact us with web accessibility concerns

If you use assistive technology and the format of any material on this website interferes with your ability to access information, or if you have any suggestions or questions regarding the accessibility of our website, please complete the form below. Alternatively, users that are unable to contact the city by email and wish to inform us of an accessibility concern can contact Access Aurora by phone at 303.739.7000 or through the Federal Information Relay Service at 1.800.877.8339 for TTY/voice communication.

You may also notify us of web accessibility concerns by filling out the webform linked throughout this page. 

Web browser and operating system variations

Many popular web browsers contain built-in accessibility features. Additionally, certain assistive technologies operate differently depending upon the browser and operation system and the program with which they are interacting. Please follow the links below for instructions on optimizing web browsers. The optimization accuracy of each web browser could vary from company to company and is not controlled or monitored by the city of Aurora.

Google Products accessibility (includes Chrome, Android, Gmail, Google Docs)
Microsoft Edge accessibility
Other Microsoft products accessibility (includes Windows, Teams, 365, Xbox)
Mozilla Firefox accessibility
Mac/iOS accessibility information

PDF Reader

PDF reader software is required to view and print certain documents that appear on this website. Most web browsers on desktop and mobile devices include built-in viewers for PDF documents. If necessary, however, you can download Adobe's free PDF reader software or visit PDF Accessibility Overview for additional information about Adobe's accessibility tools and resources. 

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