Customers who have difficulty paying their water bills due to medical crises, job losses or other challenges may be eligible for assistance through Aurora Water Cares.

General Information

• Bills are generated monthly.
  
  
• Amounts are due 20 days after the bill date.
  
  
• Due dates cannot be customized.
  
  
• Five days past the due date constitute a past-due status, and a 5% late charge will be assessed.
  
  
• Paperless billing is an option for customers.
  
  
• Valuable information and updates are on your bill. Be sure to read carefully.
  
  
• View your bill online.
  
  
• Only authorized persons added to the account by the primary account holder can make inquiries on the account.

Delinquent Shut Off

• Occur when your account balance is 40 days past due.
  
  
• Fees are incurred (see below).

Turn on After Delinquent Shut Off

• Once the full past-due balance is paid, contact the billing department in person or by phone at 303.739.7388, or log in to your online profile and complete a Reconnect Request. Your water will be turned on by the end of the day. 
  
  
• Fees are incurred (see below).

Fees & Charges