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Pay My Water Bill & Customer Service

In observance of Memorial Day, city of Aurora offices will be closed Monday, May 27. All online and pay-by-phone options are available. For water and wastewater emergencies, call 303.326.8385.


IF YOUR WATER SERVICE HAS BEEN DISCONTINUED AND YOU HAVE MADE A PAYMENT ONLINE OR THROUGH OUR AUTOMATED PHONE SYSTEM: 
Please call 303.739.7388 or log into your online profile and complete a Reconnect Request.

Billing Questions
303.739.7388
We accept most major credit and debit cards.


Credit card fees are in effect

All credit card transactions for water bill payments now have a transaction fee of $1.95 for residential customers and $7.95 for commercial, multifamily and irrigation accounts. ACH or eCheck option will continue to be at no cost.  


Learn more about what's taking place throughout Aurora, as well as the latest news about Aurora Water by clicking on the link above. 


Want to see how Aurora's average bill compares to neighboring water providers? Click here.


Sewer usage charges are based on “winter quarter average,” which calculates average water consumption from December through February. Your usage varies from year to year, so the average is recalculated each spring. The new sewer charges are reflected on your April bill.
Winter Quarter Average Calculation Details

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